F.A.Q.

You will find answers below to the following Frequently Asked Questions :

1. How safe is it, to order my contact lenses from ezlenses.com?
2. Will you advise me that you received my order?
3. How quickly, will I receive my order?
4. How will I receive my order?
5. Are they the same contact lenses that I get from my regular optician?
6. What is a contact lens prescription?
7. Can I ask for my prescription, when I visit my optician?
8. If my prescription has not changed, why do I need a yearly check up?
9. I have no prescription, but want to change the colour of my eyes, do I still need to see an optician?
10. Will you contact my optician to verify my contact lens prescription?
11. How can I send you my contact lens prescription?
12. Can I wear contact lenses when I have astigmatism, or a high prescription?
13. What do I do, if my contact lenses are uncomfortable, or my vision is blurred?

Answers

1) How safe is it, to order my contact lenses from ezlenses.com?
Ezlenses.com is optician owned and run, and all our orders are supplied to you in accordance with the Opticians Act Ireland (1956) and the UK Opticians Act (1989). We use Realex payments to process your orders with a securely encrypted SSL. So all your information, is protected.

2) Will you advise me that you have received my order?
You will receive an email to advise you about your order being received, and the status of your order.

3) How quickly will I receive my order?  95% of stock orders are dispatched within 24 hours of confirming your prescription and receiving payment. Non stock orders are dispatched within 4-5 working days.

4) How will I receive my order?
Your contact lenses shall be dispatched by normal postal service, provided by An Post, and Royal Mail. Depending on your address, this may reach you overnight, or may take a few days. Due to the various sizes in packaging, we recommend you provide a postal address, where the delivery can be accepted in person,(for example your work place), as some parcels may not fit through all letter boxes.
We would recommend that you allow sufficient time for your order to be processed and delivered, to avoid running out of your existing supply of contact lenses.

5) Are they the same lenses as I get from my regular optician?
Yes, we can only supply identical lenses to those prescribed and fitted by a registered optician. We supply contact lenses from all the main manufacturers such as Ciba Vision, Johnson & Johnson, Bausch & Lomb, and Cooper Vision. Some lenses may be sold under different Brand Names such as Airoptix and O2 optix, which are the same contact lens.
If you wear Own Brand lenses from Vision Express or Specsavers etc, they are just Brand name lenses repackaged for corporate purposes, but we can supply you the identical lenses.

6) What is a contact lens prescription?
Your contact lens prescription is specific to your contact lens information. It will state the brand name, the strength and size of lenses, you are currently wearing. The prescription must be signed and dated by your optician. By law, we can only supply contact lenses that you have been fitted for, from a valid and current prescription. Contact lens prescription are  only valid for Twelve Months, as yearly check-ups are required when wearing contact lenses.

7) Can I ask for my prescription, when I visit my optician?
Certainly, following an eye examination or contact lens check-up with your optician, you should receive a signed copy of your prescription for your records. If this is not automatically supplied, you can request it, as it is your information, relating to your specific requirements

8) If my prescription has not changed, why do I need a yearly check-up?
Yearly check ups are essential to check your prescription, the health of your eyes, your compliance with the wearing schedule and cleaning routines, and to answer any queries you may have.

9) I have no prescription, but want to change the colour of my eyes, do I still have to see an optician?
Yes, even though you want the lenses for cosmetic reasons, you must still visit an optician, as contact lenses are a medical device, and need the same care and attention as prescription lenses.

10) Will you contact my optician to verify my prescription?
We will only need to contact your optician if you cannot provide us with a copy of your prescription, and a section for providing your opticians details is provided in the site. We do need your instuctions to contact your optician, to comply with the Data Protection Act, so email us to info@ezlenses.com

11) How can I send you my contact lens prescription?
You have a number of options of providing us with your contact lens prescription.
You can fax it to 00353 59 9173546
You can scan and email it to info@ezlenses.com

If you have a good quality camera on your mobile phone, you can photograph it and text it to
00353 86 8465864
(Please note, any photo images must be legible, and clear for us to accept and process)
OR
You can post it to
Ezlenses.com
Unit 2, Lorglenn Business park
Hacketstown Rd.
Carlow
Ireland

12) Can I wear contact lenses if I have astigmatism or a high prescription?
Certainly it is possible to use contact lenses with both of these prescription types. Toric contact lenses are used for the correction of astigmatism, and are available from all the suppliers, such as Ciba Vision, Johnson & Johnson, Bausch & Lomb and Cooper Vision.
Contact lenses are suitable for most prescriptions, including high prescriptions, and you should consult with your optician to discuss your individual needs and suitability

13) What do I do if my lenses are uncomfortable or my vision is blurred?
Any number of things may be wrong in this situation. If this does occur, immediately stop your contact lens use, and return to your optician for a check up. If you have any further queries, you can contact us at optician@ezlenses.com